An understanding of the needs and behaviours of consumers is an intrinsic component of the development and implementation of successful marketing actions. Specific topics address the consumer decision process, internal and external influences on consumer behaviour. This forms the basis for all areas of marketing including marketing strategy, research and communication. This course will cover individual decision making and the environmental influences on consumption.

Learning Outcomes

Upon successful completion, students will have the knowledge and skills to:

1. Identify the major influences in consumer behaviour
2. Distinguish between different consumer behaviour influences and their relationships
3. Establish the relevance of consumer behaviour theories and concepts to marketing decisions
4. Implement appropriate combinations of theories and concepts
5. Recognise social and ethical implications of marketing actions on consumer behaviour
6. Generate marketing solutions in applied settings based on theoretical and empirical evidence

Research-Led Teaching

?This course aims at giving students the thrill of discovery by offering a balance of theoretical background and practical exposure. To that end, the approach in this course is to incorporate marketing-related examples, trends and developments that derive from academic research but with a focus on the latest in knowledge and practice.

Field Trips

There are no field trips.

Additional Course Costs

There are no additional class costs.

Examination Material or equipment

Not applicable.

Required Resources

Consumer Behaviour: Buying, having, being

Author: Solomon, Russell-Bennett and Previte

Publisher: Pearson

Edition: 4th

Availability: See Wattle for access details

Print textbook: https://library.anu.edu.au/record=b2299249

Online textbook: https://library.anu.edu.au/record=b6273066

Recommended Resources

See Wattle.

Staff Feedback

Feedback: Marking criteria are provided for all assessment items so that students can plan their work and can identify areas for improvement. Students may receive feedback in any of the following ways:

1. Feedback on online discussion forum contributions as a rubric table; feedback will be both to individual learners and consolidated for the whole class.
2. Synchronous live feedback as part of optional tutorials (online / offline depending on demand).
3. Feedback on the assessment pieces as a rubric table, and/or written comments; feedback can be both to individual learners and consolidated for the whole online class.
4. Personalised, in-depth feedback can be provided to students in consultation with the lecturer or tutor by email or by appointment. If an appointment for a telephone, online chat, or online visual meeting is required, please book a time through Wattle or via email to set this up.

Student Feedback

ANU is committed to the demonstration of educational excellence and regularly seeks feedback from students. Students are encouraged to offer feedback directly to their Course Convener or through their College and Course representatives (if applicable). The feedback given in these surveys is anonymous and provides the Colleges, University Education Committee and Academic Board with opportunities to recognise excellent teaching, and opportunities for improvement. The Surveys and Evaluation website provides more information on student surveys at ANU and reports on the feedback provided on ANU courses.

Class Schedule

Week/Session	Summary of Activities	Assessment
1	Introduction	Reading: Ch 1, 2
2	Perception	Reading: Ch 3
3	Learning and Memory	Reading: Ch 4
4	Personality / Motivation and Values	Reading: Ch 5, 6
5	The Self	Reading: Ch 7
6	Groups and Social Influence	Reading: Ch 11
7	Ethnicity, Religion and Age	Reading: Ch 12 Due: Consumption Journal (Monday @ 23:59pm)
8	Lifestyle, Income and Social Class	Reading: Ch 13
9	The Culture of Consumption	Reading: Ch 14
10	Attitudes and Attitude Change	Reading: Ch 8
11	Individual Decision Making	Reading: Ch 9
12	Buying, Using Disposing	Reading: Ch 10

Tutorial Registration

Via Wattle

Assessment Summary

Assessment task	Value	Due Date	Return of assessment	Learning Outcomes
Quizzes	15 %	*	*	1, 2
Discussion Forums	25 %	*	*	1,2,3,4,5,6
Consumption Journal	20 %	19/04/2021	04/05/2021	1,2,3,4
Consumer Profile Report	40 %	07/06/2021	01/07/2021	1,2,3,4,5,6

* If the Due Date and Return of Assessment date are blank, see the Assessment Tab for specific Assessment Task details

Policies

ANU has educational policies, procedures and guidelines, which are designed to ensure that staff and students are aware of the University’s academic standards, and implement them. Students are expected to have read the Academic Misconduct Rule before the commencement of their course. Other key policies and guidelines include:

• Student Assessment (Coursework) Policy and Procedure
• Special Assessment Consideration Policy and General Information
• Student Surveys and Evaluations
• Deferred Examinations
• Student Complaint Resolution Policy and Procedure

Assessment Requirements

The ANU is using Turnitin to enhance student citation and referencing techniques, and to assess assignment submissions as a component of the University's approach to managing Academic Integrity. For additional information regarding Turnitin please visit the ANU Online website Students may choose not to submit assessment items through Turnitin. In this instance you will be required to submit, alongside the assessment item itself, hard copies of all references included in the assessment item.

Moderation of Assessment

Marks that are allocated during Semester are to be considered provisional until formalised by the College examiners meeting at the end of each Semester. If appropriate, some moderation of marks might be applied prior to final results being released.

Participation

Hybrid mode teaching:

Lectures: will be pre-recorded and made available on Wattle;

Tutorials will be optional and carried out both face-to face and online synchronously and recorded through ZOOM.

Examination(s)

Not Applicable.

The ANU Examinations Office will communicate all examination information directly to students. Specific details of the exam date will be available closer to the commencement of the examination period at https://exams.anu.edu.au/timetable/  

Assessment Task 1

Quizzes

Learning Objectives: 1, 2

Weighting: 15%

Description: Students will complete weekly online quizzes through Wattle. Each quiz is worth 1.5 marks, the best 10 of 12 will count towards your final grade. Once you start the quiz you will have 15 minutes to complete it. The regular opening time will be discussed, decided and announced in Week 1.

Due Date: Quizzes are due by Monday @ 23:59 of the week following, i.e. Week 1 quiz is due Monday of week 2.

Late Submission: No late submissions accepted and will receive a grade of 0.

• Students will only be able to do a make-up quiz if they provide documentary evidence to explain an absence that covers the entire quiz period. Evidence will need to be provided per Special Consideration policy. If consideration is granted an alternate quiz and time will be allocated.
• If there is an IT issue during the period you are completing the quiz please log a job with the ANU Service Desk AND send an email to the course coordinator detailing the problems experienced. If IT confirms there was an issue special consideration conditions will be applied.

Feedback: Mark notifications are released immediately once the quiz has closed.

Assessment Task 2

Discussion Forums

Learning Objectives: 1,2,3,4,5,6

Weighting: 25%

Description: Weekly online discussion of case studies and reflection on personal experiences from the perspective of the week's learning materials.

Marking Criteria: See Assignment Brief on Wattle.

Due date: Initial posts for Weeks 1-11 are due @ 23:59 on the following Monday; responses to the posts of other students for Weeks 1-11 are due @ 23:59 on the Monday after that; all other posts are due at 23:59 on Friday of Week 12.

Feedback: Feedback on submissions will be provided in weeks 4, 8 and after week 12.

Late Submission: Late submissions of posts are not accepted.

Assessment Task 3

Consumption Journal

Learning Objectives: 1,2,3,4

Weighting: 20%

Description: Students individually prepare a consumption journal of 20 entries (4 weeks x 5 entries per week). More information in the Assignment Brief on Wattle.

Due date: Monday Week 7 @ 23:59

Submission: Turnitin

Marking Criteria: See Assignment Brief on Wattle.

Late Submission: Late submission without a pre-approved extension are penalised at the rate of 5% of the possible marks available per working day or part thereof. Late submission of assessment tasks is not accepted after 10 working days after the due date.

Return of Assessment: Up to 10 working days after submission.

Assessment Task 4

Consumer Profile Report

Learning Objectives: 1,2,3,4,5,6

Weighting: 40%

Description: Students individually create a Consumer Profile Report (2,500 words) based on an analysis of a randomly assigned Consumption Journal (Assignment Task 3) by applying and integrating relevant consumer behaviour theories and concepts.

Due date: Monday 7th June @ 23:59

Submission: Turnitin

Marking Criteria: See Assignment Brief on Wattle.

Late Submission: No late submissions accepted and will receive a grade of 0.

Return of Assessment: After release of final grades.

Academic Integrity

Academic integrity is a core part of our culture as a community of scholars. At its heart, academic integrity is about behaving ethically. This means that all members of the community commit to honest and responsible scholarly practice and to upholding these values with respect and fairness. The Australian National University commits to embedding the values of academic integrity in our teaching and learning. We ensure that all members of our community understand how to engage in academic work in ways that are consistent with, and actively support academic integrity. The ANU expects staff and students to uphold high standards of academic integrity and act ethically and honestly, to ensure the quality and value of the qualification that you will graduate with. The University has policies and procedures in place to promote academic integrity and manage academic misconduct. Visit the following Academic honesty & plagiarism website for more information about academic integrity and what the ANU considers academic misconduct. The ANU offers a number of services to assist students with their assignments, examinations, and other learning activities. The Academic Skills and Learning Centre offers a number of workshops and seminars that you may find useful for your studies.

Online Submission

The ANU uses Turnitin to enhance student citation and referencing techniques, and to assess assignment submissions as a component of the University's approach to managing Academic Integrity. While the use of Turnitin is not mandatory, the ANU highly recommends Turnitin is used by both teaching staff and students. For additional information regarding Turnitin please visit the ANU Online website.

Hardcopy Submission

For some forms of assessment (hand written assignments, art works, laboratory notes, etc.) hard copy submission is appropriate when approved by the Associate Dean (Education). Hard copy submissions must utilise the Assignment Cover Sheet. Please keep a copy of tasks completed for your records.

Late Submission

Quizzes, Discussion Forums and Consumer Profile Report: No submission of assessment tasks without an extension after the due date will be permitted. If an assessment task is not submitted by the due date, a mark of 0 will be awarded.

Consumption Journal: Late submission of assessment tasks without an extension are penalised at the rate of 5% of the possible marks available per working day or part thereof. Late submission of assessment tasks is not accepted after 10 working days after the due date.

All requests for extensions to assessment in RSM courses must be submitted to the RSM School Office with a completed application form and supporting documentation. The RSM Extension Application Form and further information on this process can be found at https://www.rsm.anu.edu.au/education/education-programs/rsm-assessment-extension/

Referencing Requirements

Accepted academic practice for referencing sources that you use in presentations can be found via the links on the Wattle site, under the file named “ANU and College Policies, Program Information, Student Support Services and Assessment”. Alternatively, you can seek help through the Students Learning Development website.

Returning Assignments

Please see relevant assessment task details above.

Extensions and Penalties

Extensions and late submission of assessment pieces are covered by the Student Assessment (Coursework) Policy and Procedure The Course Convener may grant extensions for assessment pieces that are not examinations or take-home examinations. If you need an extension, you must request an extension in writing on or before the due date. If you have documented and appropriate medical evidence that demonstrates you were not able to request an extension on or before the due date, you may be able to request it after the due date.

Resubmission of Assignments

Unless specified otherwise in the assignment requirements, resubmissions are permitted up until the due date and time, but not allowed afterwards.

Privacy Notice

The ANU has made a number of third party, online, databases available for students to use. Use of each online database is conditional on student end users first agreeing to the database licensor’s terms of service and/or privacy policy. Students should read these carefully. In some cases student end users will be required to register an account with the database licensor and submit personal information, including their: first name; last name; ANU email address; and other information. In cases where student end users are asked to submit ‘content’ to a database, such as an assignment or short answers, the database licensor may only use the student’s ‘content’ in accordance with the terms of service — including any (copyright) licence the student grants to the database licensor. Any personal information or content a student submits may be stored by the licensor, potentially offshore, and will be used to process the database service in accordance with the licensors terms of service and/or privacy policy. If any student chooses not to agree to the database licensor’s terms of service or privacy policy, the student will not be able to access and use the database. In these circumstances students should contact their lecturer to enquire about alternative arrangements that are available.

Distribution of grades policy

Academic Quality Assurance Committee monitors the performance of students, including attrition, further study and employment rates and grade distribution, and College reports on quality assurance processes for assessment activities, including alignment with national and international disciplinary and interdisciplinary standards, as well as qualification type learning outcomes. Since first semester 1994, ANU uses a grading scale for all courses. This grading scale is used by all academic areas of the University.

Support for students

The University offers students support through several different services. You may contact the services listed below directly or seek advice from your Course Convener, Student Administrators, or your College and Course representatives (if applicable).

• ANU Health, safety & wellbeing for medical services, counselling, mental health and spiritual support
• ANU Diversity and inclusion for students with a disability or ongoing or chronic illness
• ANU Dean of Students for confidential, impartial advice and help to resolve problems between students and the academic or administrative areas of the University
• ANU Academic Skills and Learning Centre supports you make your own decisions about how you learn and manage your workload.
• ANU Counselling Centre promotes, supports and enhances mental health and wellbeing within the University student community.
• ANUSA supports and represents undergraduate and ANU College students
• PARSA supports and represents postgraduate and research students